Recurring Technical Design Sprints
When it comes to deploying any complex technology, it’s critical it is done sympathetically, thoughtfully, and always with the business objectives and value propositions front and centre of the programme or project.
Design Sprints – Where the magic really happens!
The We Are CORTEX approach treats design sprints as the key stone of success. Importantly, it’s not a one-time process either, but a recurring one. As different areas of the business undergo Automation, new Design Sprints are conducted to assess and prioritise implementation in those specific areas. Our innovative approach ensures a structured and continuous approach to identifying and implementing the most effective Automation solutions.
What is a Design Sprint?
The Design Sprint is a structured and collaborative approach used to assess and prioritise implementation of Automation use cases in the telecoms industry. It involves bringing together the customer stakeholder group to ask critical questions and identify potential challenges and benefits associated with the proposed use cases.
During a Design Sprint, the focus is not only on the technical aspects but also on aligning with the strategic vision and evaluating the business value and return on investment (ROI). The process aims to identify two or three impactful use cases that can deliver fast and tangible benefits to the Automation project.
By combining business and technology considerations, the Design Sprint provides a comprehensive framework for evaluating Automation use cases, enabling informed decision-making and increasing the chances of successful implementation aligned with strategic objectives.
Developing Skills with our Acceleration Programme
How does a Design Sprint fit?
Design Sprints are not the whole way of working, they are part of a bigger process. Design Sprints should be part of a programme of work which ends in testing, training, and continuous improvement. The CORTEX Acceleration Programme offers organisations transitioning from Design Sprints and delivery, to self-sufficiency in Automation.
CORTEX programmes can start with basic task Automation but always lead to transformative Automation, complimented by the necessary support and success teams to provide on-going access to expertise.
Enablement programmes provides teams with skills, frameworks, and best practices to design, develop, test, deploy, and operate Automation activities in an agile and responsive manner. The programmes go beyond tool proficiency, focusing on real-world delivery experience and guiding teams in applying automation effectively within their specific business context.
This allows organisations to advance their Automation capabilities. Teams receive guidance and expertise to optimise their Automation processes, considering factors such as algorithm structuring, human involvement, iterative development, and data management.
The programme emphasises practical application and real-world scenarios, allowing teams to build Automation solutions tailored to their business needs. CORTEX experts provide ongoing support, sharing best practices in design, development, and testing. As teams gain proficiency, they become self-reliant.
Supporting self-enablement for your automation journey
Self-enablement in Automation is about empowering CSPs to take control of their Automation journey and reap its benefits. It goes beyond implementing tools, and focuses on guiding organisations through the entire value chain. This reduces dependence on external parties while enhancing operational efficiency.
We Are CORTEX supports the development of your business’ internal Automation capability. By providing training and support, many of our customers have moved through the maturity curve and are able to be largely self-sufficient with respect to Automating their business processes.
‘Human in the loop’ involvement
‘’Human-in-the-loop” acknowledges that while AI can provide valuable information and insights, decisions based solely on AI output may not be entirely reliable in a live and dynamic CSP environment. Therefore, there is still a need for human involvement and oversight to ensure trust and accuracy when making changes to an operational network.
CORTEX allows this by emphasising the involvement of human operators who possess domain expertise and contextual understanding. This allows them to assess and interpret the AI-generated insights before executing any changes on the live network. In this way, the ‘human in the loop’ concept enables a balance between leveraging AI capabilities and retaining human judgment and decision-making in critical CSP operations.
‘In certain domains, achieving complete automation may not always be the ideal solution. It becomes necessary to involve human expertise and governance to ensure the appropriate actions are taken at the right time. Combining human interaction with machine interfaces when dealing with significant or important customers proves crucial and invaluable.’
Eddie Watson, Operations Director
The We Are CORTEX approach to Automation emphasises a comprehensive and structured methodology. By utilising recurring Design Sprints, the approach focuses on assessing and prioritising Automation use cases aligned with business objectives and value propositions.
Additionally, the CORTEX Acceleration Programme provides organisations with the necessary skills and best practices to develop and deploy Automation activities effectively. The “human-in-the-loop” concept acknowledges the importance of human involvement and expertise in making reliable decisions and ensuring trust in live CSP environments.
Ultimately, the We Are CORTEX approach empowers CSPs to take control of their automation journey, driving transformative changes and achieving optimal results.
If you want to find out more about the challenges of Automation for CSPs, download our free eBook A Buyer’s Guide to Automation for CSPs.